FAMIS Customer Service Information

Instructions

    FAMIS
  • Read the information below for instructions and background details for creating service requests.
  • Follow the corresponding link to access the FAMIS self-service application to enter a service request.
  • Alternatively, you can return to the FAMIS information homepage.
  • Important note: to access FAMIS, you must be within the CSU network. If you are outside of the CSU network and would like to enter a service request, please contact Dispatch directly by email or phone at 970-491-0077.

Accessing FAMIS Self-service System

  • FAMIS Self-service - direct link for customer service component of FAMIS, used to create service requests; requires login with eName and ePassword via the Campus Administrative Portal (CAP); after logging in to CAP, click the FAMIS Self-Service link on the right side

Video Tutorial

  • FAMIS Self-service Video Tutorial - training video showing common usage of the FAMIS self-service application for creating service requests and performing other related tasks

On-Line Work Requests

Non-emergencies

Non-Emergency requests for maintenance or services should be entered into the On-Line Work Request. If the information provided does not address maintenance or service requirements, please contact the Facilities Dispatch office, 970-491-0077. These items may include, but are not limited to lights out in office; no electrical power to outlet; dripping faucets; patching of hole in wall; sprinkler watering sidewalk; dusting; etc. When entering an online service request, please specify the building name and room number/area as part of the description of the work to be performed.

Emergencies

Work requests deemed a maintenance EMERGENCY (i.e. Health, Life, Safety, and/or risk of property loss) should be called into the Facilities Dispatch office at 970-491-0077, and NOT entered into the On-Line Work Request System. These items may include but are not limited to natural gas odors and/or leaks; water running in building from a main water line; fire; loss of power to the building; etc.

Requests for services in Residence Halls and Apartments should be directed to Housing and Dining Services at 970-491-7171.

Other Request Types

Requests for services at the Student Recreation Center should be directed to Campus Recreation at 970-491-6359.

Requests for services at Lory Student Center or plaza should be directed to the LSC Operations Office at 970-491-4284.

Requests for remodel or construction services work should be directed to the Facilities Management Remodel and Construction Services.

Regular maintenance and free of charge to the customer

Accessibility Services Shop
  • Existing, University installed lock/door closures and hardware;
  • Sticking, hard to turn door knows;
  • Keys sticking/stuck in locks;
  • Door closures not working properly.
Carpentry
  • Repairs to existing windows, walls, doors, floors, floor coverings, safety rails, etc.
Custodial
  • Dead bugs in window sill;
  • Entryway glass needs cleaned;
  • Office missed during regular vacuuming;
  • Clean up water from leaking pipe;
  • Icy entryway;
  • Snow on entry walk.
Electrical
  • Lights out (e.g. ceiling, fume hood, overhead desk lights, exterior building lights, etc.);
  • Loss of power to existing wall outlets;
  • Loss of electrical power in building; parts of building or several buildings (Emergency – Call Facilities Dispatch, 970-491-0077);
  • ADA doors that are not operating correctly.
Grounds
  • Sprinkler spraying sidewalk/street;
  • Weeds growing in flower bed;
  • Tree needs trimmed;
  • Limb hanging from tree;
  • Icy sidewalk;
  • Snow on sidewalk;
  • Snow removal needed in disabled parking space.
HVAC (Heating, Ventilation, Air Conditioning and Refrigeration)
  • All building heating systems (except personal space heaters);
  • Building air movement (except personal fans);
  • Building cooling (does not include personal free standing cooling units or window A/C units);
  • Refrigerated walk-ins and freezers (does not include lab, common, private refrigerators or –80 or below freezers);
  • Room / Building too hot or too cold.
Plumbing
  • Leaking fixtures (e.g. faucets, hoses, deionized or distilled water systems, toilets, urinals;
  • Water leaking from ceilings, walls, interior and exterior pipes;
  • Interior and exterior natural gas lines (Emergency – Call Facilities Dispatch, 970-491-0077);
  • Laboratory gas burners, turrets and compressed air.

Fee for service - requires Work Order Authorization (W.O.A.)

Accessibility Services Shop
  • Install University locks;
  • Re-key University locks (e.g. file cabinet or desk locks). A limit of 10 cabinet keys will be provided at no charge if the blanks are in stock;
  • Re-key due to lost / stolen keys.
Carpentry
  • Install department-purchased furniture and fixtures (e.g. desks, keyboard trays, wallboards, shelves, artwork, etc.).
Custodial
  • Request for special cleaning services (e.g. carpet cleaning beyond normal maintenance schedule; special cleaning services for events; requests for floor refinishing, etc.).
Electrical
  • Install, move additional or provide different light fixtures;
  • Add outlets;
  • Hook up equipment;
  • Add power to panel for additional equipment;
  • Repair departmental equipment (e.g. growth chambers, refrigerators, freezers, lasers, dishwashers, etc.).
Grounds
  • Mowing Services beyond normal maintenance;
  • Irrigation shut off for events.
HVAC
  • Install department purchased equipment (e.g. window air conditioning units, refrigerators, ice machines, growth chambers, incubators, sterilizers, etc.).
Labor Crew
  • Move furniture or lab equipment;
  • Set up services for departmental events;
  • Delivery of tables and chairs.
Plumbing
  • Install/move fixtures;
  • Install piping for departmental equipment (e.g. dishwashers, sterilizers, etc.).
Construction Services